These terms and conditions ("Terms") govern your use of The Good Gut Co's gut health subscription box service ("Service"). By subscribing to our Service and using our website, you agree to these Terms in their entirety. Please read these Terms carefully before subscribing to our Service.

1. Subscription Agreement 

1.1 Subscription: By subscribing to The Good Gut Co's Service, you agree to receive a recurring shipment of gut health subscription boxes according to the selected frequency and duration of your subscription. 

1.2 Account Creation: You must create an account on our website to subscribe to our Service. You agree to provide accurate, current, and complete information during the account creation process. 

1.3 Age Restriction: You must be at least 18 years old to subscribe to our Service. By subscribing, you confirm that you are of legal age.

2. Subscription and Billing 

2.1 Subscription Plans: We offer various subscription plans with different frequencies and durations. You can select the plan that best suits your needs. 

2.2 Billing Cycle: You will be billed according to the selected frequency of your subscription plan (e.g., monthly, quarterly, annually). The subscription will automatically renew for subsequent billing cycles unless cancelled or modified by you. 

2.3 Payment: You agree to pay the subscription fees associated with your selected plan. The payment will be charged to the credit card or other payment method provided during the account creation process. 

2.4 Price Changes: We reserve the right to modify the subscription fees at any time. However, any price changes will not affect the current billing cycle but will be applicable for subsequent billing cycles. 

2.5 Taxes: All applicable taxes are included in the subscription fees unless otherwise stated.

3. Shipment and Delivery 

3.1 Shipment Schedule: We will ship your gut health subscription box according to the selected frequency and schedule of your subscription plan. The specific shipment dates will be communicated to you. 

3.2 Delivery: We will make reasonable efforts to ensure timely delivery of your subscription box. However, we are not responsible for delays or issues caused by circumstances beyond our control, such as shipping carrier delays or force majeure events. 

3.3 Shipping Address: You are responsible for providing an accurate and up-to-date shipping address. Please notify us promptly of any changes to your shipping address to avoid misdelivery or additional charges. 

3.4 Risk of Loss: The risk of loss or damage to the subscription box passes to you upon delivery. If you notice any damage to the package, please contact us immediately.

4. Cancellation and Refunds 

4.1 Cancellation: You may cancel your subscription at any time by accessing your account settings on our website or by contacting our customer support. Cancellation requests must be made before the next billing cycle to avoid being charged for subsequent shipments. 

4.2 Refunds: We do not offer refunds for partially used subscription periods. However, you will not be charged for subsequent shipments if you cancel your subscription before the next billing cycle. 

4.3 Returns: Due to the nature of our products, we do not accept returns of the gut health subscription boxes unless they are damaged or defective. If you receive a damaged or defective item, please contact our customer support for assistance.

5. Intellectual Property 

5.1 Ownership: All intellectual property rights, including trademarks, logos, and content, related to The Good Gut Co's Service and website, are owned or licensed by us. You agree not to use, copy, or distribute our intellectual property without prior written consent.

6 . Limitation of Liability 

6.1 Disclaimer: The Good Gut Co's Service is provided on an "as is" and "as available" basis without any warranties or representations, expressed or implied

7. Website Use

7.1 You must keep your login details secure and confidential. You are solely responsible and liable for any unauthorised activity and communication on your account.

7.2 The God Gut Co reserves the right to change the website and the products and services available through the website at its sole discretion without liability to you or any other third party.

7.3 The Good Gut Co will endeavour to ensure that all information, content or material (referred to as “information”) on the website is accurate, complete and reliable except for information submitted by users of the website. However, The Good Gut Co does not make any representations or guarantees as to the accuracy, completeness or reliability of any information on the website. You acknowledge that such information may contain errors or inaccuracies and accept that you must make your own enquiries to verify the information provided by The Good Gut Co. The Good Gut Co expressly excludes any liability that may arise in relation to the accuracy, completeness or reliability of any information on the website.

7.4 If The Good Gut Co comes across any error or inaccuracy in any information on the website, The Good Gut Co reserves the right to correct that information without any liability to you or any other third party.

7.5 All information on the website is of a general nature and is not intended in any way to replace professional dietary or medical advice. The Good Gut Co does not make any representations or guarantees as to the suitability of the products on the website for any dietary requirements, medical conditions or allergies. You acknowledge that it is your responsibility to assess the suitability of all products prior to you using the products. The Good Gut Co expressly excludes any liability that may arise in relation to the suitability of the products for any dietary requirements, medical conditions or allergies.

7.6 You acknowledge that any promotional and marketing material on the website (including images, photographs and descriptions of products) is not a representation of what is in the monthly box and you accept that: (a) products on the website may differ in visual appearance and packaging to the products in the box; (b) products in the box may be derivatives, samples or smaller versions of the products on the website; (c) the combination of products on the website may not be the same combination of products to be included in a monthly box and the combination of the products is at the sole discretion of The Good Gut Co Box;

7.7 Throughout the website, users may be invited to review or comment on various products. You expressly consent to The Good Gut Co publishing your first name and State or Town in relation to any review and comment.

7.8 Failure to provide your delivery address in the correct format may result in a delay in your order being processed or the order being returned to sender and a re-shipment fee will apply.

7.9 The Good Gut Co will not accept any claim for ‘lost’ or ‘missing’ parcels if the customer has entered the address incorrectly or in the incorrect format, or provided the carrier with an ‘Authority to Leave’ instruction.

8. Indemnity

8.1 You release and indemnify The Good Gut Co from and against all claims, liabilities, losses, damages, costs, expenses (including reasonable legal costs) which arise directly or indirectly from your use of the website, your conduct, any breach by you of the Terms or The Good Gut Co Box’s privacy policy or any breach of you by you of any third party rights including intellectual property rights.

8.2 Naturopathic information provided on the The Good Gut Co website is based on extensive research. Before relying on any nutritional information on this site, you should carefully evaluate the accuracy, completeness and relevance of this information to your purposes and health particularities, and consider the need to obtain appropriate expert advice relevant to your circumstances. We do not give any warranty that the information is free from error or suitable for your purposes.